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FAQ

COVID-19 measures. At Sol y Mar Hoteles we have adopted a series of measures that will be applied in accordance with the recommendations of the Ministry of Health and constitute an adaptable guide. More information.

No cancellation fees. You will be able to cancel without cancellation fees up to 6 days before arrival at the hotel.

Best price guaranteed on our Official Website. We guarantee you the best price of the market and if you find a better one we will improve it by 5%. (Not applicable to possible discounts for groups).

Discounts for early bookings and Free Days.
Our prices include discounts for early bookings and free nights in your stays, the sooner you book the better price you will find.

Where is SUITOPIA Sol y Mar Suites Hotel located? Suitopía Sol y Mar Suites Hotel is in Calpe (Alicante), just at 50 metres of Arenal Bol beach.

What kind of Awards and Certifications does SUITOPIA Sol y Mar Suites Hotel have?

  • Tour & Kids Certificate
  • Children & Friendly Certificate
  • Family Tourism Certificate by Federation of Large Families in Spain (FFNE), endorsed by the Government of Spain.
  • Certified with the Q for Tourism Quality.

Are there Bars and Restaurants in SUITOPIA Sol y Mar Suites Hotel? Yes, in SUITOPIA Sol y Mar Suites Hotel are:

  • Lobby Bar (snacks and drinks).
  • Market Place Buffet, to enjoy breakfast, lunch and dinner.
  • Pool Bar (just open on summertime).

From what age are children allowed to enter to children’s entertainment rooms? The age that children have to have to come in “alone” to the room is 2 years in our high season: June, July, August and Easter Week (24 hours previous request in Entertainment Room, limited places). If children are younger they have to be accompanied by parents. Rest of seasonm the mínimum age is 4 years old, and children younger of this age have to be accompanied by parents.

Is there Thalasso Spa in SUITOPIA Sol y Mar Suites Hotel? Is it included? Yes, in SUITOPIA Sol y Mar Suites Hotel is a Thalassian Suitopía Spa (sea water) and treatment cabins. Thalassian Suitopía Spa is not included in the price, unless you book a getaway where indicate that this service is included.

Are children allowed to stay in Thalasso Spa? If so, what is the schedule? Children from 4 till 11 years old are allowed to entry to Thalasso Spa. If they are younger they can not entry. The children Schedule (from 4 till 11 years old) is:

  • Monday to Friday, from 11:00h till 14:00h.
  • Saturday and Sunday, from 10:00h till 14:00h.

What is close to SUITOPIA Sol y Mar Suites Hotel?Calpe is one of the most beautiful village in Costa Blanca area. It is situated between Altea and Moraira, in the heart of the Costa Blanca. To stand out sorrounding Calpe:

  • The Rock of Ifach
  • Las Salinas
  • The Queen’s Baths
  • Prince of Asturias Ecological Walk
  • The Port
  • The Old Town
  • 14 km of Coves and Sand Beaches.

What is the minimum age to access the children’s Activity Room? Children over 2 years are allowed to enter the mini-club alone (you have to book it in advance as it is a service under availability). If they are under this age, they must be accompanied by their parents.

Is the Thalasso Spa included? No, the Thalasso Spa is not included in the price, unless you book a package in which it is stated that it is included.

Can babies come into the Thalasso Spa? Children between 4 and 11 years can come into the Thalasso Spa. Children under 4 years can not come into the Thalasso Spa.

At what time can children enter the spa?

  • From Monday to Friday: 11.00hours to 14.00hours.
  • Saturday and Sunday: 10.00hours to 14.00hours

Is the parking included? Can I reserve a space? The parking is public and there is a special price of 14€ for 24 hours for the hotel.  It is not possible to reserve a space but there are more than 400 places.

Do the rooms have a double bed? What are bed sizes? Half of the bedrooms in the hotel have a King Size double bed and the other half have 2 beds which are 105cm wide.  The type of bed is subject to availability.

From what time can I use the room? According to Valencian regulations, the official time of access to the hotel is at 16:00 hours.

When is the check-out time? The official check-out time is at 12:00 hours.

Is smoking allowed in the bedrooms? And in the communal areas? No, smoking is prohibited in the bedrooms or in any closed area of the hotel.

Do you accept pets? Pets are not allowed in the hotel.

Are drinks included? Drinks are not included in the restaurant services.

Can we use the outdoor pool if we are not staying at the hotel? The outdoor pool is exclusively for guests staying at the hotel.  Clients of Gran Hotel Sol y Mar are allowed to use it with prior notice.

Is there an indoor swimming pool? We do not have an indoor swimming pool.

Is there a heated pool? Yes, next to the Pool Bar.

Can children enter the Sky Lounge Bar? Yes, they can.

Can clients access the gymnasium for free?  Clients can use the gymnasium with no charge.

In the half board plan, can you choose between lunch or dinner? Half board is breakfast and dinner, although if you notify the restaurant in advance you can change the dinner for the lunch.

Is it compulsory to pay by credit card?I would like to pay in cash. In order to book we need a credit card as a guarantee, however  you can pay your bill, either by card or cash.  We do not accept American Express or Diners Club cards.

What is the maximum amount which can be paid in cash? According to the law, it is not permitted to pay more than 2,500.00€ in cash.

Is the cleaning service of the kitchen included in the rooms Suitopia and Suitopia with sea views if I hire the use of the kitchen? No, it is not included.

What is the price of the kitchen rental? The use of the kitchen is free for stays of 7 or more nights. For shorter stays the price of renting the kitchen is 6.25 euros per person per night ( minimum 2 nights or 25 euros, and it must be contracted for and/or for the whole or the rest of the stay).

In winter, if I stay in a Long Stay plan, is the cleaning service of the room included? No, it is not included.  A change of towels and bed linen is included every 7 days.

What is the price of the room cleaning service for Long Stay plans in winter? The price of the room cleaning service is 45,00€ and it includes the change of towels, bed linen and the cleaning of the kitchen.

What is the price for an extra change of towels and bed linen for Long Stay plans in winter? The price for an extra change of bed linen and towels is 10,00€.  If you wish to change both at the same time, the price is 20,00€.

Does the hotel offer kettles? Yes, you can request the kettle service on demand at the hotel reception. You have to pay a €25 deposit.

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