FAQ

What is the minimum age to access the children’s Activity Room?

Children over 2 years are allowed to enter the mini-club alone (you have to book it in advance as it is a service under availability). If they are under this age, they must be accompanied by their parents.

Is the Thalasso Spa included?

No, the Thalasso Spa is not included in the price, unless you book a package in which it is stated that it is included.

Can babies come into the Thalasso Spa?

Children between 4 and 11 years can come into the Thalasso Spa.

Children under 4 years can not come into the Thalasso Spa.

At what time can children enter the spa?

From Monday to Friday: 11.00hours to 14.00hours

Saturday and Sunday: 10.00hours to 14.00hours

Is the parking included? Can I reserve a space?

The parking is public and there is a special price of 14€ for 24 hours for the hotel.  It is not possible to reserve a space but there are more than 400 places.

Do the rooms have a double bed? What are bed sizes?

Half of the bedrooms in the hotel have a King Size double bed and the other half have 2 beds which are 105cm wide.  The type of bed is subject to availability.

From what time can I use the room?

According to Valencian regulations, the official time of access to the hotel is at 16:00 hours.

Is smoking allowed in the bedrooms? And in the communal areas?

No, smoking is prohibited in the bedrooms or in any closed area of the hotel.

Do you accept pets?

Pets are not allowed in the hotel.

When is the check-out time?

The official check-out time is at 12:00 hours.

Are drinks included?

Drinks are not included in the restaurant services.

Can we use the outdoor pool if we are not staying at the hotel?

The outdoor pool is exclusively for guests staying at the hotel.  Clients of Gran Hotel Sol y Mar are allowed to use it with prior notice.

Is there an indoor swimming pool?

We do not have an indoor swimming pool.

Is there a heated pool?

Yes, next to the Pool Bar.

Can children enter the Sky Lounge Bar?

Yes, they can.

Can clients access the gymnasium for free?

Clients can use the gymnasium with no charge.

In the half board plan, can you choose between lunch or dinner?

Half board is breakfast and dinner, although if you notify the restaurant in advance you can change the dinner for the lunch.

Is it compulsory to pay by credit card?I would like to pay in cash.

In order to book we need a credit card as a guarantee, however  you can pay your bill, either by card or cash.  We do not accept American Express or Diners Club cards.

What is the maximum amount which can be paid in cash?

According to the law, it is not permitted to pay more than 2,500.00€ in cash.

Is the cleaning service of the kitchen included in the rooms Suitopia and Suitopia with sea views if I hire the use of the kitchen?

No, it is not included.

What is the price of the kitchen rental?

The price for renting the kitchen is 12,00€ and you must rent it for the total stay, with a minimum of 2 days.

In winter, if I stay in a Long Stay plan, is the cleaning service of the room included?

No, it is not included.  A change of towels and bed linen is included every 7 days.

What is the price of the room cleaning service for Long Stay plans in winter?

The price of the room cleaning service is 45,00€ and it includes the change of towels, bed linen and the cleaning of the kitchen.

What is the price for an extra change of towels and bed linen for Long Stay plans in winter?

The price for an extra change of bed linen and towels is 10,00€.  If you wish to change both at the same time, the price is 20,00€.

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